🚫 No Refund & No Return Policy – Cyber Privilege

Effective Date: 01/02/2024
Jurisdiction: Vijayawada, Andhra Pradesh & Hyderabad, Telangana (PAN-India & International Enforcement)

Cyber Privilege (“we”, “our”, “us”) operates under a strict No Refund and No Return Policy. By engaging with our services, accessing our digital platforms, or making any financial transactions with us, you (“Client”, “Customer”, “User”, or “Party”) hereby irrevocably agree and accept the following terms:

1. Absolute No Refund Policy

1.1 All fees, charges, retainers, and payments made to Cyber Privilege for forensic, investigative, cybersecurity, compliance, training, consultancy, digital evidence, or any associated services are non-refundable under any circumstances.

1.2 Once payment is initiated, processed, or received (in whole or in part), the Client forfeits any and all rights to claim, demand, dispute, or enforce refunds.

1.3 This clause remains binding even if:

• Services are delayed.

• Work is ongoing, incomplete, or in progress.

• Work is partially done or not delivered due to force majeure.

• The Client changes their mind, disengages, or withdraws cooperation.

2. Absolute No Return Policy

2.1 Cyber Privilege does not accept returns of goods, digital reports, certifications, software, or any deliverables.

2.2 Forensic reports, certifications, data analysis, evidence files, training modules, digital handbooks, or consultancy outputs once delivered (physically, digitally, or verbally) are considered final and non-returnable.

2.3 Clients, customers, or entities shall have no right to demand replacements, alternate versions, or re-issuance of reports or services, except under a new and separate contract.

3. No Right to Question or Delay Disputes

3.1 The Client hereby expressly waives the right to question, dispute, or interrogate Cyber Privilege regarding:

• The timeline or process of service delivery.

• The internal methodologies, research, or techniques used.

• Delays caused due to law enforcement liaison, court procedures, or evidence handling.

3.2 Any attempt by the Client to harass, intimidate, or force explanations shall be deemed a hostile act and may attract penalties of ₹5 Crores – ₹50 Crores, along with civil and criminal proceedings.

4. Binding Nature of Engagement

4.1 All engagements are final, non-reversible, and binding upon payment or execution of a Service Agreement.

4.2 The Client acknowledges that digital forensic, cybersecurity, and investigative services are professional expertise-based engagements that cannot be undone, reversed, or retracted once commenced.

4.3 Any dispute shall not invalidate this No Refund, No Return Policy.

5. Client Responsibility

5.1 The Client bears sole responsibility for:

• Ensuring correct submissions, instructions, or evidence provided to Cyber Privilege.

• Verifying their intent before engaging services.

• Understanding the non-refundable, non-returnable nature of the engagement.

5.2 Cyber Privilege shall not be liable for misunderstandings, assumptions, or lack of due diligence on the part of the Client.

6. Exceptions – None

6.1 No exceptions exist under this policy.
6.2 Refunds and returns are strictly prohibited even in the following cases:

• Dissatisfaction with service.

• Non-acceptance of findings.

• Failure of evidence to support client’s legal position.

• Internal client disputes or third-party pressures.

7. Force Majeure

7.1 In case of delays or non-performance due to natural disasters, cyberattacks, pandemics, governmental orders, court restrictions, or technical failures, Cyber Privilege remains fully indemnified.
7.2 Such events shall not constitute grounds for refunds, returns, or cancellation.

8. Legal Enforcement

8.1 This No Refund & No Return Policy forms part of the Terms & Conditions and Service Agreements of Cyber Privilege.
8.2 Clients expressly waive the right to raise consumer claims or financial disputes under general refund laws, as Cyber Privilege operates under specialized forensic, investigative, and cybersecurity service exemptions.
8.3 All disputes shall fall exclusively within the jurisdiction of Vijayawada, Andhra Pradesh & Hyderabad, Telangana Courts.

📌 Key Protective Clauses

• All payments are final, binding, and non-recoverable.

• Clients have no legal right to demand refunds, returns, or questioning of processes.

• Hostile enquiries or refund/return demands may invite financial penalties (₹5 Crores – ₹50 Crores), civil recovery suits, and criminal proceedings.

• Cyber Privilege, its Board, CEO, CTO, Legal, Accounts, Employees, Interns, Volunteers, and Associates remain fully protected, indemnified, and shielded under this policy.

✒️ Acknowledgement of Client/Party

By engaging with Cyber Privilege, the Client expressly confirms:

✔ I understand and accept that all payments are non-refundable.
✔ I waive all rights to returns, replacements, or refunds.
✔ I waive the right to question delays, processes, or internal methodologies.
✔ I accept full liability for my engagement and absolve Cyber Privilege of financial responsibility.

Client/Authorized Signatory:
Name: ____________________
Signature: ____________________ Date: ___________

For Cyber Privilege (Authorized Representative):
Name: ____________________
Designation: _______________
Signature: ____________________ Date: ___________